Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you complete a contact form, book a consultation, or communicate with us, we may collect your name, email address, phone number, company name, and any other information you choose to share.

1.2 Information Collected Automatically

When you visit our website we may automatically collect certain technical data including your IP address, browser type, device information, pages visited, and time spent on the site. This data is collected via cookies and similar technologies.

1.3 Information from Third Parties

We may receive information about you from third-party platforms such as calendar booking tools or analytics providers, where you have consented to such sharing.

2. How We Use Your Information

• To respond to enquiries and provide our services
• To schedule and conduct consultations
• To send relevant communications about our services
• To improve our website and user experience
• To comply with legal obligations
• To prevent fraud and ensure security

3. Legal Basis for Processing (GDPR)

Where applicable under UK GDPR and EU GDPR, we process your personal data on the following lawful bases: consent (where you have given explicit permission), contract performance (to fulfil our services), legitimate interests (to improve our business and communicate with prospects), and legal obligation (to comply with applicable law).

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client data is retained for a minimum of six years following the end of a contract for legal and accounting purposes. You may request deletion of your data at any time, subject to legal retention requirements.

5. Data Sharing & Third Parties

We do not sell your personal data. We may share your data with trusted third-party service providers (such as CRM platforms, email services, and calendar tools) where necessary to deliver our services. All third parties are contractually required to handle your data securely and in accordance with applicable law.

6. International Data Transfers

Some of our service providers may process data outside of the United Kingdom or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with UK GDPR requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. While we take security seriously, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your experience, analyse traffic, and understand user behaviour. You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

9. Your Rights

Under applicable data protection law you have the following rights:

• Right to access — request a copy of your personal data
• Right to correct — request correction of inaccurate data
• Right to delete — request deletion of your personal data
• Right to restrict — request restriction of processing
• Right to withdraw consent — at any time, where processing is based on consent
• Right to data portability — receive your data in a portable format

To exercise any of these rights, please contact us at contact@impackta.ai.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

IMPACKTA AI
Email: contact@impackta.ai