Terms of Service

1. Eligibility

You must be at least 18 years of age and have the legal authority to enter into binding contracts on behalf of yourself or your organisation to use our services. By engaging IMPACKTA AI you confirm that you meet these requirements.

2. Services Overview

IMPACKTA AI provides AI automation consultancy services including but not limited to AI automation design and implementation, web scraping solutions, outreach automation, and lead generation systems for B2B clients. The specific scope of services is defined in individual client agreements or statements of work.

3. Accounts & Access

Where access credentials are provided to you for any platform, tool, or system operated by IMPACKTA AI, you are responsible for maintaining the confidentiality of those credentials. You must not share access with unauthorised parties and must notify us immediately of any suspected breach or unauthorised use.

4. Fees & Payments

Payment terms are set out in your individual service agreement. Unless otherwise agreed in writing: payment is required in advance of service delivery; subscriptions or retainer arrangements will auto-renew unless cancelled with written notice prior to the renewal date; late payments may incur interest charges or result in suspension of services.

5. Acceptable Use

You agree not to use our services to:

• Send unsolicited commercial communications (spam) in violation of applicable law
• Distribute malware, viruses, or any malicious code
• Reverse engineer, decompile, or attempt to extract source code from our systems
• Violate any applicable data protection law including GDPR
• Engage in any activity that is unlawful, harmful, or fraudulent

6. Intellectual Property

All intellectual property created by IMPACKTA AI in the course of delivering services — including code, workflows, systems, and documentation — remains the property of IMPACKTA AI until full and final payment has been received. Upon receipt of full payment, ownership of deliverables specifically created for the client will transfer to the client as agreed in writing. We retain the right to use anonymised work samples for portfolio and marketing purposes.

7. Client Data & Confidentiality

We treat all client data and business information as confidential. We will not disclose confidential information to third parties without your written consent except as required by law. You retain ownership of all data you provide to us. We will process your data in accordance with our Privacy Policy and applicable data protection legislation.

8. Service Availability

We aim to deliver reliable, high-quality services but we do not guarantee uninterrupted or error-free service availability. We are not responsible for downtime caused by third-party platforms, internet outages, or factors outside our reasonable control. We will endeavour to communicate planned maintenance or service interruptions in advance where possible.

9. Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will meet your specific requirements or that results achieved will be accurate, complete, or suitable for your purposes.

10. Limitation of Liability

To the maximum extent permitted by law, IMPACKTA AI will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities. Our total liability for any claim arising from your use of our services will not exceed the total fees paid by you to IMPACKTA AI in the three months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless IMPACKTA AI and its affiliates, directors, employees, and agents from any claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from your use of our services, your violation of these Terms, or your violation of any third-party rights.

12. Termination

Either party may terminate a service agreement by providing written notice as specified in the relevant agreement. Upon termination, all outstanding invoices become immediately payable. We reserve the right to suspend or terminate access to our services immediately in the event of a material breach of these Terms without refund of prepaid fees.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be published on this page with an updated effective date. Your continued use of our services following any changes constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at:

IMPACKTA AI
Email: contact@impackta.ai